Customer Service Manager
About The Position
Summary/ Purpose: This is a key front end position reporting to the Store Director. This is a high demand position and requires extensive customer service and training. POSITION RESPONSIBILITIES/ACCOUNTABILITIES: Responsible for Service Department personnel to include Cashiers, Baggers, Booth Clerks and Moneyroom Clerks. Interview, hire and train front end employees. Money handling skills to perform balance checks. Scheduling. Must have flexible availability. Ability to multi-task. Strong Customer Service skills. Computer Knowledge. May be required to perform other duties as assigned to meet business objectives. Knowledge and responsibility to facilitate company policies and procedures. Perform any other duties requested by store manager.
Requirements
- Ability to maintain a high level of confidentiality
- Manage multiple conflicting priorities
- Organizing and coordinating skills
- Computer knowledge of Microsoft
- Ability to communicate effectively, both orally and in writing
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of customers, employees and management
- Must have flexible availability
- Ability to multi-task
- Strong Customer Service skills
- Computer Knowledge
- Ability to lift weights up to 75 pounds
- Ability to stand for long periods of time
Responsibilities
- Responsible for Service Department personnel to include Cashiers, Baggers, Booth Clerks and Moneyroom Clerks
- Interview, hire and train front end employees
- Money handling skills to perform balance checks
- Scheduling
- Knowledge and responsibility to facilitate company policies and procedures
- Perform any other duties requested by store manager
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
251-500 employees
