Customer Service Manager - Home Services

The Blue Collar Recruiter • Bryn Mawr, PA

3d • $50,000 - $65,000

About The Position

The Customer Service Manager is the operational backbone of the company, ensuring seamless coordination between customers, technicians, and internal systems. This is a hands-on, high-impact role with significant autonomy, ideal for someone who enjoys building processes, improving efficiency, and creating structure in a growing organization. No two days will look the same - you’ll be deeply involved in daily operations while helping set the foundation for long-term success.

Requirements

• 3+ years of experience in operations, office management, dispatch, or customer service within HOME SERVICES (plumbing, HVAC, electrical, or similar preferred)
• Hands-on experience with scheduling and dispatching technicians
• ServiceTitan experience strongly preferred
• Strong customer service skills with the ability to handle calls, resolve issues, and maintain professionalism
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Comfortable working independently and making day-to-day operational decisions
• Basic understanding of accounts receivable, memberships, and service warranties
• Proficient with technology, including CRM systems, scheduling software, and social media platforms
• Strong written and verbal communication skills

Nice To Haves

• Experience in a startup or growing business environment
• Familiarity with AI tools or third-party call centers
• Marketing or social media management experience

Benefits

• Health
• Dental
• Vision
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed