CUSTOMERS SERVICE MANAGER

Compass Group•Montgomery, AL

2d•$60,000 - $65,000

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryAs a Service Manager II, you will be responsible for assisting with the overall food service operation within established objectives, standards, policies, and procedures. You will assist in the maintenance of sound inter-departmental relations and the integration of the dining service department within the facility.

Requirements

1 to 3 years of food service supervisory or lead experience.
Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
Possesses a comprehensive knowledge of dining room service techniques, guest relations, plate presentation, sanitation, food handling, personnel administration, special events, and overall food service operations.
Possess good communication skills, both oral and written.
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Nice To Haves

Serv Safe Certification is preferred.
Associate’s degree is preferred.

Responsibilities

Assists in providing quality food and an enjoyable dining experience for guests, clients, and associates.
Directly supervises all associates during the meal period.
Maintains excellent relations with the clients and guests, and close working relationships with dining service supervisors, associates, and other community departments.
Supervises the scheduling of all special events and ensures that these functions are serviced correctly.
Involved in the hiring, supervising, training, and coaching of associates.
Circulates in all dining areas during meal periods to ensure guest satisfaction.
Implements programs to improve service to the guests and associates.
Participates in the development of the department’s cycle menus.
Coordinates and ensures that cash controls are in place in areas where cash is handled.
May participate in the predicting, planning, monitoring and evaluation of cost programs.
Participates on special projects.
Performs other duties as assigned.