Client Service Coordinator for Business Customers Telecom

Dragonfly Internet•Auburn, AL

4h•Onsite

About The Position

We’re seeking a dynamic, detail-oriented Client Service Coordinaor to provide technical support and service to our business customers. This role bridges the gap between customer service, sales, and project coordination, ensuring our business clients receive timely, seamless support from initial inquiry through service activation and beyond. This role requires strong communication skills, an understanding of business-class internet and voice services, and the ability to manage multiple tasks with efficiency and professionalism.

Requirements

2+ years’ experience in a customer service, sales support, or project coordination role (preferably in telecom or broadband)
Familiarity with business internet, voice/VoIP services, and telephony terminology
Strong organizational and multitasking skills with attention to detail
Excellent communication and interpersonal skills
Proficiency with CRM software, Microsoft Office, and Google Workspace
Ability to work independently and collaboratively in a fast-paced environment

Nice To Haves

Experience working with broadband service providers or managed services
Familiarity with provisioning tools, VoIP platforms, or PBX systems
Experience supporting small-to-medium businesses (SMBs)

Responsibilities

Serve as a primary point of contact for business customers, responding to inquiries via phone, email, and CRM platforms
Support sales representatives with lead follow-up, proposal preparation, and order processing
Manage customer onboarding projects, including service installations, upgrades, and account transitions
Coordinate with technical and field teams to ensure timely service delivery and updates
Track project timelines and proactively communicate status with internal teams and clients
Maintain working knowledge of Dragonfly's business internet and voice (VoIP) solutions
Assist customers with basic troubleshooting, account changes, and billing questions related to business voice services
Liaise with network operations and technical support teams for escalated telephony or provisioning issues
Maintain accurate and up-to-date records in CRM and billing platforms
Generate and manage service contracts, sales quotes, and service order documentation
Assist with invoicing and contract renewals for business accounts