Customer Service Manager

Rairdon Auto Group • Burlington, WA

9d • $19 - $19 • Onsite

About The Position

Rairdon's Kia is looking for candidates for a Customer Service Manager role in our dealerships! This role oversees and manages the Customer Experience at every customer touchpoint from the in-store visit to our social media platforms. We are looking for highly motivated individuals who want to succeed and grow with the company.

Requirements

• Ability to handle multiple tasks
• Good social and interpersonal skills
• Strong record of positive Customer results
• Collaborative and eagerness to improve
• Attention to detail

Responsibilities

• Focused on everything that affects the Customer Experience
• Contact customers with open concerns within 15 minutes and resolve concerns within 1 hour
• Do a Morning review of the facilities, make sure common areas are ready, clean and orderly. Direct and help Lot Attendants to correct deficits
• Set a high standard. Hold short daily meetings with General Manager to present top priorities
• Attend weekly department head meetings
• Follow up on We-Owe work promised to the customer. Confirm with Service and Parts the status of availability, appointment status, wait times, customer expectations
• Complete all follow up calls post sale and post service to clients. Follow up customer concern process and identify underlying causes of issues
• Check Social Media platforms throughout the day and respond to all customer messages
• Maintain list of employees who need to complete training and review with employee/managers

Benefits

• Medical, Vision, and Dental Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 6 Paid Holidays subject to completion of 90-day introductory period
• 401k plan with match, subject to completion of the introductory period and other eligibility requirements
• Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees