Customer Service Manager

Trulite Glass & Aluminum Solutions • Miami Lakes, FL

8h • $71,000 - $75,000

About The Position

You will be a leader for your team and the organization and will be responsible for the training and development of your team, be able to address internal and external issues in a professional and timely manner and set goals to ensure the revenue objectives of the branch is achieved. You provide leadership and management to a customer service support organization servicing multiple products and services. Initiates and/or implements corrective action for complex customers and issues as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Identifies and contributes with the generation of potential sales leads to the organization. Assist Operations Manager in planning and development of specific target markets and groups and the actual service “package” will be developed as a team program in conjunction with the project manager, customer service representative, order entry clerk, and territory account managers. You will continuously monitor processes for any potential improvements and continuously assess cost reduction opportunities to remove process costs, improve efficiencies, and develop creative staffing strategies.

Requirements

• Bachelor’s degree with 3 plus years of experience.
• Prior experience in either the construction or glass and aluminum industries.
• Proven working experience in managing and leading an organization of 5-10 plus resources.
• Must be able to multi-task, organized, efficient, and accurate.
• Self-motivated and goal-oriented person with a drive to succeed to maximize business results.
• Fosters a “whatever it takes to get the job done” attitude.
• Must have excellent communication (written and oral), interpersonal, time management, and conflict management skills.
• Experienced user of Microsoft Office suite.
• Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
• Must be able to perform the duties and responsibilities with or without reasonable accommodation.
• Must pass criminal background check.

Responsibilities

• Supervises and coordinates activities of workers in the Aluminum Customer Service Department.
• Oversees and or conducts training of new or existing employees to include processes, work methods and procedures.
• Introduces new products to verify conformance to Company specifications and service to customers.
• Provides employees with timely and accurate feedback of performance reviews, disciplinary problems, material shortages, equipment problems etc. when required or appropriate.
• Assist Operations Manager in interviewing and hiring,
• Provides feedback to Operations Manager regarding performance of department associates and assist with termination of employees as needed.
• Responsible for ensuring teams performance of time-sensitive daily order entry and price quotes.
• Supervises and coordinates activities of workers in the Aluminum Customer Service Department.
• Oversees and or conducts training of new or existing employees to include processes, work methods and procedures.
• Introduces new products to verify conformance to Company specifications and service to customers.
• Provides employees with timely and accurate feedback of performance reviews, disciplinary problems, material shortages, equipment problems etc. when required or appropriate.

Benefits

• Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if injured on the job.
• We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program.
• Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed.  The employer match for your HAS, if you choose to participate, is also vested immediately at 100% improving your financial health.
• Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees