Customer Service Manager

Famous Supply•Ashtabula, OH

About The Position

If you are a leader and you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is looking for a Branch Manager at our Mentor, OH location. The Customer Service Manager (CSM) is responsible for ensuring a great customer experience to our contractors. You lead a team of associates focused on sales, product placement, product promotions, inventory accuracy, branch cleanliness and team development while driving sales and completing orders. This role is a “working manager” and is expected to also perform warehousing responsibilities including picking, organizing, and staging customer pickups. Annual salary based on experience.

Requirements

Management and/or sales experience
Customer Service Experience
Ability to lift 50 lbs.
Ability to stand on feet for majority of an 8 hour day
Ability to work in a fast-paced environment
Acceptable driving record

Nice To Haves

Distribution and/or wholesale experience
HVAC/ Plumbing/Building Products knowledge
Forklift experience
Experience working in a warehouse
Experience using RF Scanners

Responsibilities

Manage the daily operation of a wholesale/distribution branch and ensure orders are efficiently received, filled, and shipped
Ensure the branch meets sales targets and establishes strong relationships with customers.
Provide next level customer service
Monitor warehouse inventory levels, the reordering of items, and transaction record keeping
Oversee the work of branch associates, ensuring they are properly trained
Order Entry for Walk-in business
Attention to detail to ensure warehouse tasks are done accurately