Customer Service Manager

FCX Performance•Gillette, WY

10d•Onsite

About The Position

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring immediately for a full-time Service Center Manager in Gillette, WY. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Why join us? Applied is listed as one of the World’s Best Employers by Forbes for 2021. We are #8 in the top 50 Industrial Distributors for 2025, we have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. You'll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive pay including bonus opportunities, and all the benefits you’d expect from an industry leader ( 401K, insurance, time off, employee assistance, etc .) you will also enjoy: A LASTING CAREER – Career paths are available in sales, operations, or management throughout the country. Professional development, training, and tuition reimbursement. Team oriented company culture where it’s called work for a reason but have fun in the process. Customers can hear that in your voice. Join a local team with company backing. Great work / life balance. What you’ll do: In our fast-paced team environment, you will collaborate with our customers and Gillette team to find products and services, solve customer needs, and build ongoing business relationships. Manage and lead / participate in day-to-day service center operations. This position reports directly to our General Manager. Hire, train, and develop service center personnel Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP Meet customer and shipment metrics including time to fill, expediting orders, and quoting Review and complete monthly reports as well as overseeing petty cash balancing Ensure that customer relations are maintained at a high level Use key metrics to evaluate and recommend best practices for operations

Requirements

Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.
2+ years sales or customer service leadership experience in a business-to-business transactional environment.
Supervisory/management experience preferred
High school diploma or GED
Written and verbal communication skills, including English grammar
Computer skills including Excel.
Analytical skills, inventory management experience preferred
Industrial sales / distribution experience a plus
Clean driving record / MVR
Candidates must be authorized to work in the US.
We are not able to offer sponsorship of work visas for this position.

Nice To Haves

ERP / SAP experience a plus
Industrial sales / distribution experience a plus

Responsibilities

Manage and lead / participate in day-to-day service center operations
Hire, train, and develop service center personnel
Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP
Meet customer and shipment metrics including time to fill, expediting orders, and quoting
Review and complete monthly reports as well as overseeing petty cash balancing
Ensure that customer relations are maintained at a high level
Use key metrics to evaluate and recommend best practices for operations

Benefits

competitive pay including bonus opportunities
401K
insurance
time off
employee assistance
Career paths are available in sales, operations, or management throughout the country
Professional development
training
tuition reimbursement

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