UCLA Cooperage Customer Service Manager
About The Position
Associated Students UCLA (ASUCLA) is a student-centered organization that provides services, programs, products, and facilities for the UCLA community. Founded in 1919, ASUCLA has evolved into a large, four-part organization encompassing student government, student media, and services and enterprises that meet the everyday needs of students and the campus community. The Cooperage Customer Service Manager oversees operational activities within the Cooperage division, with a focus on front-of-house operations for various dining locations and bussing services. This role involves managing daily operations, ensuring customer satisfaction, controlling inventory and finances, and supervising staff.
Requirements
- Requires 2+ years of related food service management required.
- Experience must demonstrate effective supervision of a large staff.
- Experience must demonstrate the development and achievement of realistic budgets.
- Experience must demonstrate PC word processing/spreadsheet and food production systems proficiency.
- Experience must demonstrate effective follow through on assignments and projects.
- Experience must demonstrate effective communication skills with diverse groups and individuals.
- Related BA/BS, or the equivalent combination of education and experience, required.
- Fingerprinting Background Verification required.
Nice To Haves
- Quick service or coffee house experience preferred.
Responsibilities
- Oversees operational activities of the department with emphasis on front-of-house for Taco Bell, Bruin Buzz, Sambazon, and Wetzel’s/Lollicup, and Ackerman Union dining bussing.
- Opening/closing of the units.
- Customer service.
- Front-of-house operations.
- Ordering of food/supplies.
- Food presentation and promotion.
- Food quality/quantity control.
- Portion control.
- Inventory control.
- Security control.
- Safety/sanitation.
- Equipment maintenance.
- Vendor relations.
- Special programs.
- Budget preparation/monitoring and overall financial performance.
- Collaborates with the Cooperage Division Operations Manager on employee scheduling, training, career and student evaluations as well as counsels’ staff in all activities.
- Assists with facility/equipment upgrades projects and special assignments.
- Supports employee coordination for concessions events and provides on-site support for large-scale concession operations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
