Customer Service Manager - Bell Flatirons

Bell Partners Inc•Superior, CO

7d•Onsite

About The Position

As a Community Center Manager with Bell, you will lead and direct community center operations and motivate community staff members to provide service to residents and maintain a high level of resident satisfaction. Your responsibilities will include organizing all community events, coordinating instructor scheduling, collecting monthly fees, and supervising staff to ensure policies and regulations are followed.

Requirements

BA/BS in business, sales, or related field, relevant experience, or a combination
Experience of 2+ years of customer service
2+ years of multi-family leasing experience
Ability to handle pool chemicals
Excellent written and verbal communication skills
Demonstration of Bell Core Values and a professional image
Superior interpersonal skills and the ability to work as a team
Exceptional customer service and organization

Nice To Haves

Experience in recreation, community, or health club employment is a plus
CPO, Lifeguard/water safety, or CPR certification/training may be required
Strong marketing skills and working knowledge of MS Office Suite preferred

Responsibilities

Provide excellent service to all residents, prospects, and visitors to the community
Maintain master schedule for all club-house events
Create and distribute the community newsletter
Monitor facility usage and ensure the facility is properly opened and closed according to schedule
Supervise staff to ensure that fees are properly collected and records are adequately maintained
Oversee proper administration of vendor rental contracts (i.e. paddle boats, tanning beds)
Supervise and assist with setup and/or movement of equipment for the purpose of ensuring availability for special events, etc.
Inspect swimming pool, deck, hot tub, mechanical equipment, etc. to ensure safe operations and a clean condition
Assist maintenance staff in maintaining swimming pool and hot tub equipment by following all safety/OSHA requirements and performing minor repairs
Ensure safety precautions are followed and identify possible safety hazards in pool area
Regular attendance and punctuality