Customer Service Manager - Costco
About The Position
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Responsible for monitoring activities of customer support staff, ensuring employees are meeting performance measures relating to customer satisfaction. May be responsible for all resolution of customer inquiries in accordance with unit policies. Responsible for monitoring activities of customer support staff, ensuring employees are meeting performance measures relating to customer satisfaction. May be responsible for all resolution of customer inquiries in accordance with unit policies.
Requirements
- Customer support staff monitoring
- Performance measurement related to customer satisfaction
- Customer inquiry resolution
Responsibilities
- Monitoring activities of customer support staff
- Ensuring employees are meeting performance measures relating to customer satisfaction
- Resolution of customer inquiries in accordance with unit policies
Benefits
- medical
- dental
- vision
- 401k matching
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
