Customer Service Manager HomeCare
About The Position
All Ways Caring HomeCare is seeking a dynamic and driven Customer Service Manager (CSM) who is passionate about delivering exceptional client experiences and leading high-performing teams. In this role, you will oversee service quality, employee performance, and customer satisfaction—ensuring our clients consistently receive the highest level of care. The ideal candidate is a motivated professional who thrives in a fast-paced environment and brings a strong sense of urgency, organization, and leadership to every situation. Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Requirements
- Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
- Accountable, reliable, and ability to work independently with good judgement
- Valid driver’s license and auto insurance
- Effective verbal and written communication
- Excellent customer service skills
Responsibilities
- Oversee quality care and overall client satisfaction
- Supervise and provide guidance to the Caregivers who provide direct care to the clients served
- Manage employee scheduling, identify problem situations, and implement proactive solutions
- Maintain strong and positive relationships with referral partners, payor sources, and clients
- Ensure proper documentation and record-keeping
- Conduct periodic home visits and safety checks
Benefits
- Supportive, collaborative, and positive company culture
- Competitive compensation with daily pay options
- Tuition reimbursement and partnerships with leading educational institutions
- Generous referral bonus program
- Comprehensive benefits package, including supplemental plans, EAP, and 401(k)
- Ongoing career development and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
