Customer Service Manager Fairfield, NJ

Cosentino•New Jersey, NJ, NJ

1d•$60,000 - $70,000•Onsite

About The Position

The Customer Service Manager position coordinates and controls the activities of the customer service team to maintain and ensure customers are serviced promptly and properly by training and managing staff effectively. They are also responsible for meeting organizational and operational objectives.

Requirements

5+ years of customer service experience
2+ years in a managerial role
High School Diploma/GED
Proficiency in Microsoft Office (Excel, Outlook, etc.)
Ability to multi task and work in an extremely fast paced environment
Excellent communication skills, both verbal and written.
Ability to multitask
Customer Service oriented
Self-confidence
Flexibility
Initiative
Safety oriented

Nice To Haves

1+ year(s) of work experience in the stone industry
Associate Degree in Business or related areas

Responsibilities

Direct the daily operations of the customer coordinators.
Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
Maintain high customer service levels.
Enforce customer service policies and procedures.
Handle complex and escalated customer complaints and service issues.
Monitor accuracy of reporting and database information.
Identify and implement strategies to improve quality of service, productivity, and profitability.
Coordinate and manage customer service projects and initiatives.
Complete job in Job Tracker and supplier sites when necessary.
Manage and evaluate staff performance.
Identify and address staff training and coaching needs.
Update Daily Operational Dashboard.
Promotes cooperation and commitment within a team to achieve goals and deliverables
Partner with the People Department to maintain office policies as necessary
Other duties as assigned by management