Customer Service Manager
About The Position
We are seeking a dynamic Customer Service Manager with a proven track record of leading and inspiring teams in a fast-paced, customer-centric environment. This is a unique opportunity to play a pivotal role in a growing organization, where your leadership will directly impact customer satisfaction and team performance. The ideal candidate will thrive in managing multiple sites, including fully remote customer service operations (overseas), and possess the organizational and communication skills necessary to collaborate effectively with diverse teams. This role will initially be based in Dover, with regular travel to our Freehold location. As we expand, there’s potential to engage with additional sites within the NJ market. If you’re passionate about delivering exceptional customer experiences, building strong, motivated teams, and coordinating operations across multiple locations, we’d love to hear from you!
Requirements
- 3–5 years in customer service and dispatching (preferably in home services)
- Proven experience overseeing multiple locations and/or remote teams
- High school diploma or GED
- Strong proficiency in Microsoft Office
- Exceptional communication skills to effectively work with individuals of diverse perspectives
- Highly organized with the ability to multi-task and prioritize in a fast-paced environment
- Ability to work independently with minimal supervision
Nice To Haves
- Experience using Service Titan software is highly desired
Responsibilities
- Lead, mentor, and set weekly goals for the customer service team
- Provide ongoing coaching, incentive programs, and performance reviews to inspire high performance
- Oversee customer service operations across multiple sites (on-site in NJ and remote teams overseas)
- Drive membership sales and renewals, contributing to company growth
- Ensure exceptional customer satisfaction through efficient handling of service requests, escalations, and follow-ups
- Track, monitor, and analyze KPIs to continuously enhance departmental performance
- Coordinate weekly collection of accounts receivable and close out monthly invoices
- Review outstanding accounts receivable and implement strategies for timely payments
- Manage capacity during key seasons: Activation, Mid-Season, and Winterization
- Frequent travel between multiple sites within the NJ market, currently including Dover and Freehold, with opportunities to engage with new locations as we expand
- Ensure seamless operations and effective communication across all NJ sites
Benefits
- Competitive salary: $70,000–$80,000 per year
- Comprehensive benefits: Medical, dental, vision, and more
- Retirement savings: 401(k) with company match (if applicable)
- Professional development: Ongoing training and growth opportunities
- Supportive team culture: Join a collaborative environment focused on customer success
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
11-50 employees
