Customer Service Manager Specialist

CGI•Troy, AL

19h

About The Position

Are you a detail-oriented professional with a passion for driving operational excellence and solving complex challenges? We are seeking a highly motivated Customer Service Manager to join our dynamic team. In this role, you will play a pivotal part in ensuring accuracy across systems, streamlining processes, and fostering collaboration across internal and client-facing teams. This is an exciting opportunity for someone who thrives in fast-paced environments, embraces change, and is eager to contribute to continuous improvement initiatives. If you're a proactive problem-solver with strong communication skills and a knack for data analysis, we'd love to hear from you. This role can be performed at any CGI location in the USA.

Requirements

Highly organized, detail-oriented, and thorough with strong follow-through skills.
Independent and resourceful, with the confidence to ask questions and seek clarity.
Excellent communication and collaboration skills across all organizational levels.
Proven ability to stay adaptable and composed amid shifting priorities or ambiguous situations.
Resilient under pressure, maintaining focus on solutions and timely execution.
Strong presentation, organization, and Excel skills required; written communication is a must.
Comfortable researching across multiple systems to identify ownership and confirm completion of complex tasks.

Nice To Haves

Preferred experience with Salesforce, Quickbase, and SharePoint.

Responsibilities

Strong verbal and written communication skills.
Proven ability to maintain accuracy and consistency across multiple systems and data sources to verify task completion.
Ability to effectively escalate and coordinate with client and internal teams to resolve issues and remove obstacles.
Demonstrated capacity to learn quickly, document processes accurately, and train other team members as needed.
Strong sense of urgency and ability to perform effectively in a fast-paced environment.
Skilled in identifying team challenges and process gaps, and implementing effective solutions.
Proficiency in Microsoft Office Suite (Word, Excel, OneNote, Teams, Outlook).
Preferred experience with Salesforce, Quickbase, and SharePoint.
Ability to analyze data to identify trends, both positive and negative.
Experience using data analysis to implement process improvements, streamline workflows, and reduce cycle times and redundant efforts across teams.
Works efficiently with minimal supervision and takes ownership of tasks

Benefits

Competitive compensation including profit participation program
Comprehensive medical, dental, and vision benefits
Basic life and accidental death & dismemberment insurance
Matching contributions through 401(k) plan, and CGI share purchase plan
Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
10 paid holidays per year
At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
Bereavement leave, ranging from 1 to 7 days per year based on relationship.
Paid jury duty leave, up to time summoned
Learning opportunities and tuition assistance
Wellness and Well-being programs