Customer Service Manager II - Lenexa, KS
About The Position
The Customer Service Manager serves as a key liaison between Fresh & Ready Food Group and its customers, ensuring a high level of service, responsiveness, and operational support. This role is responsible for managing customer communications, coordinating order fulfillment activities, resolving service-related issues, analyzing account performance, and partnering with internal teams to deliver exceptional customer experiences. The successful candidate will build strong relationships with customers while working closely with operations, transportation, finance, and sales teams to ensure customer expectations are met. They will leverage data, reporting, and operational knowledge to identify opportunities for process improvements, improve service delivery, and support business growth. This position is ideal for someone who enjoys solving problems, managing multiple priorities, and serving as a trusted partner to both customers and operational teams.
Requirements
- Minimum of 2 years of customer service, account management, operations support, logistics coordination, or related experience.
- Strong written and verbal communication skills with the ability to build relationships across multiple levels of an organization.
- Exceptional organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving abilities with a proven track record of identifying issues and driving effective resolutions.
- Ability to collaborate cross-functionally and influence positive outcomes across operations, transportation, finance, sales, and customer teams.
- Demonstrated attention to detail and commitment to accuracy when managing customer accounts, orders, reporting, and business systems.
Nice To Haves
- Experience in food manufacturing, foodservice, distribution, transportation, logistics, or other operationally focused industries.
- Experience utilizing ERP systems such as SAGE or similar business platforms.
- Experience supporting customer accounts in a business-to-business (B2B) environment.
- Experience with customer onboarding, account analysis, sales reporting, or operational reporting.
- Previous leadership, mentoring, training, or project management experience.
- Intermediate proficiency with Microsoft Excel and other Microsoft Office applications.
Responsibilities
- Manage customer communications
- Coordinate order fulfillment activities
- Resolve service-related issues
- Analyze account performance
- Partner with internal teams to deliver exceptional customer experiences
- Build strong relationships with customers
- Work closely with operations, transportation, finance, and sales teams to ensure customer expectations are met
- Leverage data, reporting, and operational knowledge to identify opportunities for process improvements
- Improve service delivery
- Support business growth
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
