Customer Service Loyalty Advocate

Foundever•Las Vegas, NV

12d•Onsite

About The Position

Loyalty Advocate Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Job Overview Join Foundever’s team in Las Vegas and be part of a fast-paced, customer-first environment where your support makes a real impact. You’ll help customers resolve service and technical concerns, strengthen loyalty through smart retention solutions, and deliver an experience that drives high satisfaction—while building a career with strong training and growth opportunities.

Requirements

1+ year in a high-volume customer service and/or retention environment, handling complex customer needs
Demonstrated results delivering strong FCR and CSAT/NPS performance
Hands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues
Experience using CRM/ticketing systems to document interactions and track issues through resolution
Customer Communication: Ask thoughtful questions, set clear expectations, and summarize outcomes and next steps
Ownership & Reliability: Take accountability, follow through, and close loops with customers and internal teams
Problem Solving: Identify root causes, evaluate options, and choose practical solutions
Attention to Detail: Produce accurate documentation and spot inconsistencies that impact customer experience
Customer Value Focused: Confidently present relevant options (e.g., upgrades, plan optimization, value-added services) in a customer-first way
Integrity: Operate honesty, fairness, and sound business ethics

Responsibilities

Help customers resolve service and technical concerns
Strengthen loyalty through smart retention solutions
Deliver an experience that drives high satisfaction
Troubleshoot device/hardware, software applications, and network connectivity issues
Use CRM/ticketing systems to document interactions and track issues through resolution
Ask thoughtful questions, set clear expectations, and summarize outcomes and next steps
Take accountability, follow through, and close loops with customers and internal teams
Identify root causes, evaluate options, and choose practical solutions
Produce accurate documentation and spot inconsistencies that impact customer experience
Confidently present relevant options (e.g., upgrades, plan optimization, value-added services) in a customer-first way
Operate honesty, fairness, and sound business ethics