Customer Service & Logistics Specialist I

Luck Companies•Ridgeway, SC

5d•Onsite

About The Position

Luck Stone's, SC Fairfield site is seeking a Customer Service and Logistics Specialist I! Customer Service and Logistic Specialists ensure customer satisfaction by accurately fulfilling order requests, efficiently utilizing resources and communicating with team members, sales and operations. They effectively minimize costs, resolve issues, manage time, material and hauling resources. They add value to the customer experience by responding to demands using all available resources and providing options for customer success. Customer Service and Logistic Specialists model behaviors that are in alignment with Luck Stone’s Mission, Vision and Values.

Requirements

High School Diploma or GED
1-3+ Years of Customer Service Experience
Aligned Company Values
Ability to read maps and provide directions to haulers
Ability to reconcile cash amounts and/or inventory levels
Computer Skills (Excel, Word, Outlook)
Manage Fleet Capacity
Truck Match-Making
OTIS
Communicate with sales, operations, COMD, haulers, and drivers
Sales
Internal Communication (Sales, COMD., Ops., and AR)
Order Taking
Customer Set-up
On-Site Sale
Truck Management
Ticketing Process
Internal Communication (Sales, COMD, and CORP)
Administrative Tasks

Nice To Haves

Weighmaster Certification preferred

Responsibilities

Direct, control and participate in order fulfillment (order taking, dispatch, scale operations, and ticket handling) from the call bank or local scale office.
Identify, maintain and accurately assign contract and private haul trucks to order and customer.
Execute accurate mapping and directions, adapt to city or rural geography, and apply common weight restrictions.
Deliver solutions and meet customer demands with exceptional customer service.
Develop and maintain relationships with customers.
Maintain and display product knowledge by suggesting options and alternatives to meet customer needs.
Communicate inventory and trucking resources to team, sales and operations.
Meet department performance standards and benchmark service levels.
Responsible for cash box management, credit card transactions and processing customer deposits while proactively reducing errors.
Perform account adjustments and ticket corrections as necessary.
Identify ways to avoid those mistakes in future orders.