Customer Service Liaison - Sales
About The Position
Heart to Heart Hospice provides compassionate care to patients with life-limiting illnesses and their loved ones. The Customer Service Liaison promotes a customer-focused hospice presence in the healthcare community, coordinates care among healthcare professionals, and helps ensure patients and families receive a high level of satisfaction. The role works with healthcare facilities, agency leadership, clinical teams, patients, and families to address needs, resolve concerns, support education, and meet agency growth and development targets. The schedule must be flexible, as referral sources, patients, and families may require consultations after hours and on weekends.
Requirements
- 2–3 years of healthcare experience.
- Excellent customer service skills.
- Current state driver's license.
- Reliable transportation and ongoing valid and current auto liability insurance.
- Ability to establish and maintain effective working relationships with staff, facilities, the lay and professional public, the Board of Directors, and the Medical Director.
- Good communication and interpersonal skills.
Nice To Haves
- Hospice, home health, nursing home, assisted living, or hospital experience.
- Experience with EMR software.
Responsibilities
- Promote a customer-focused hospice presence in assisted living facilities, nursing homes, home health settings, and hospitals.
- Coordinate care among healthcare professionals.
- Communicate weekly, or daily when needed, with patients and families to ensure their needs are met and the agency is delivering a high level of satisfaction.
- Identify patient or family problems or dissatisfaction, ensure quick resolution, and communicate effectively with the clinical team and management when necessary.
- Coordinate and provide in-services or educational events for family members and facilities.
- Work closely with agency leadership to meet growth and development targets.
- Ensure compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures.
Benefits
- Competitive pay.
- Medical, dental, and vision insurance.
- Paid time off.
- Paid holidays.
- 401(k) with up to 4% employer matching.
- Tuition reimbursement.
- Company car for qualifying individuals.
- Mileage reimbursement.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
