Customer Service Liaison

Heart to Heart Hospice•Fort Wayne, IN

About The Position

We are looking for a compassionate, talented and experienced Customer Service Liaison that is experienced in customer service and eager to join an exciting organization.

Requirements

2 - 3 years of healthcare experience
Excellent customer service skills
Current State Driver’s License
Must have reliable transportation and provide ongoing valid and current auto liability insurance
Ability to establish and maintain effective working relationships with all segments of the staff, facilities, the lay and professional public, the Board of Directors and Medical Director.
Demonstrates good communication and interpersonal skills

Nice To Haves

Hospice, home health, nursing home, assisted living, or hospital experience preferred.
Experience with EMR software is a plus

Responsibilities

Promote a customer-focused hospice presence in the healthcare community within healthcare assisted living facilities, nursing homes, home health, and hospitals.
Ability to coordinate care amongst the healthcare professionals.
Communicate weekly (daily if needed) with patient and family ensuring all needs are met and that Heart to Heart is delivering high level of satisfaction.
Responsible for identifying problems or dissatisfaction with patient and/or family and ensuring quick resolution while communicating effectively to clinical team and management if necessary.
Coordinate and provide in-services or educational events for family members and/or facilities.
Work closely with agency leadership to meet growth and development targets
Flexibility in work schedule as referral source, patients and families may require after hours and weekend consultations
Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures