Customer Service Liaison

SkillBridge Academy • Dallas, TX

4d

About The Position

We are seeking a Customer Service Liaison to serve as a key point of contact between our organization and its clients. This role focuses on ensuring a seamless communication flow, addressing inquiries with accuracy and professionalism, and supporting internal teams to maintain a high standard of service delivery. The ideal candidate is detail-oriented, solution-focused, and committed to providing an excellent customer experience.

Requirements

• Strong verbal and written communication skills
• Ability to manage multiple tasks with attention to detail
• Professional demeanor and client-focused mindset
• Strong organizational and problem-solving abilities
• Ability to work effectively in a team-oriented environment
• Adaptability and willingness to learn internal systems and processes

Responsibilities

• Act as the primary liaison between clients and internal departments
• Respond to client inquiries in a timely, professional, and clear manner
• Maintain accurate records of client interactions and follow-ups
• Coordinate information flow to ensure client needs are properly addressed
• Support service processes to enhance customer satisfaction
• Identify and escalate issues when necessary while maintaining service standards
• Contribute to continuous improvement of customer service procedures

Benefits

• Competitive salary based on role and performance
• Growth opportunities within the organization
• Skill development and professional training
• Supportive and structured work environment
• Consistent schedule and stable full-time position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed