Customer Service Liaison

Heart to Heart Hospice • Houston, TX

67d

About The Position

Heart to Heart Hospice is seeking a Customer Service Liaison to promote a customer-focused hospice presence within the healthcare community, including assisted living facilities, nursing homes, home health organizations, and hospitals. The role coordinates care among healthcare professionals, communicates with patients and families to ensure their needs are met, and helps resolve concerns while keeping the clinical team and management informed.

The liaison also coordinates or provides educational events for families and facilities, works with agency leadership toward growth and development targets, and ensures compliance with applicable laws, Medicare regulations, and agency policies. The schedule must be flexible because referral sources, patients, and families may require consultations after hours or on weekends.

Requirements

• 2–3 years of healthcare experience.
• Excellent customer service skills.
• Current state driver's license.
• Reliable transportation and ongoing valid, current auto liability insurance.
• Ability to establish and maintain effective working relationships with all segments of staff, facilities, the lay and professional public, the Board of Directors, and the Medical Director.
• Good communication and interpersonal skills.
• Flexibility to consult after hours and on weekends when referral sources, patients, or families require it.

Nice To Haves

• Hospice, home health, nursing home, assisted living, or hospital experience.
• Experience with EMR software.

Responsibilities

• Promote a customer-focused hospice presence in assisted living facilities, nursing homes, home health organizations, and hospitals.
• Coordinate care among healthcare professionals.
• Communicate weekly, or daily when needed, with patients and families to ensure needs are met and that Heart to Heart Hospice is delivering a high level of satisfaction.
• Identify patient or family problems or dissatisfaction, ensure prompt resolution, and communicate effectively with the clinical team and management when necessary.
• Coordinate and provide in-services or educational events for family members and facilities.
• Work closely with agency leadership to meet growth and development targets.
• Ensure compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures.

Benefits

• Competitive pay.
• Medical, dental, and vision insurance.
• Paid time off.
• Paid holidays.
• 401(k) with up to 4% employer matching.
• Tuition reimbursement.
• Company car for qualifying individuals.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed