Customer Service Liaison - PW - 9/4/26

Charleston County Government • Sc 29405, SC

4d • Onsite

About The Position

We are looking for an energetic, motivated, and customer-focused individual to join our team! Under the supervision and direction of the Customer Service Team Lead, our Customer Service Liaison will be part of a team that investigates and resolves citizen concerns and issues for the community.

Requirements

• Associate’s Degree from an accredited institution supplemented with two (2) to five (5) years or more of progressively responsible administrative or technical experience working in a customer service role is required.
• A valid South Carolina Driver’s license is required.
• Thorough knowledge of customer service principles and practices.
• Substantial knowledge of County structure and responsibilities, practices and procedures of assigned Department.
• Skilled in communicating effectively with others, both orally and in writing, using technical and nontechnical language.
• Skilled in operating a personal computer using standard or customized software applications appropriate to assigned tasks, including GIS and Web software.
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
• Ability to use logical and creative thought processes to develop solutions.
• Ability to use integrity, ingenuity, and inventiveness in the performance of assigned tasks.

Responsibilities

• Develop a broad understanding of all Divisions of the Public Works Department and the services provided to the community to provide knowledgeable and timely responses to citizens.
• Provide detailed customer service and coordination to the public, county offices, and municipalities regarding requests for service or inquiries.
• Utilize the Department’s work order and permitting system to ensure customer requests are properly entered and monitored, and the citizens are kept informed and notified of the outcome.
• Provide preliminary research on easement/right-of-way, road data, property owners, and maintenance jurisdiction.
• Prepare correspondence, spreadsheets, presentations, travel documents, and procurement card recaps to support administrative functions of the department
• Respond to questions, comments, and requests in a courteous, timely manner.
• Keep immediate supervisor informed concerning work progress, including present and potential work problems; make suggestions on new or improved ways of addressing such problems.
• Maintain a professional, warm rapport with other municipalities and state agencies
• Perform other directly related duties consistent with the role and function of the classification.
• May be designated to report to work during hazardous weather or emergency conditions.
• Serve as the primary liaison with the Procurement Department; and enter/track staff summary sheets into internal processing system.
• Generate and analyze customized reports within work order management system to monitor work.
• Assist Customer Service Team Lead develop policies and procedures regarding department changes and assist in bringing team up to speed on these changes.

Benefits

• Excellent work-life balance with consistent, predictable weekly schedules
• Retirement pension through participation in the South Carolina Public Employee Benefit Authority (PEBA) Retirement System
• Great benefits package including (14) paid holidays, vacation, sick, maternity, and parental leave, as well as training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree