Customer Service Liaison

Heart to Heart Hospice • Houston, TX

1d

About The Position

The Customer Service Liaison promotes a customer-focused hospice presence in the healthcare community, including assisted living facilities, nursing homes, home health organizations, and hospitals. The role coordinates care among healthcare professionals and communicates regularly with patients and families to ensure their needs are met and they are satisfied with the services provided. The liaison identifies and resolves problems or dissatisfaction, involving the clinical team and management as needed. The position also coordinates educational events and works with agency leadership to meet growth and development targets. Schedule flexibility is required because referral sources, patients, and families may need consultations after hours or on weekends. The role is responsible for compliance with applicable laws, Medicare regulations, and personnel policies and procedures.

Requirements

• Two to three years of healthcare experience.
• Excellent customer service skills.
• Current state driver’s license.
• Reliable transportation and ongoing valid and current auto liability insurance.
• Ability to establish and maintain effective working relationships with staff, facilities, the lay and professional public, the Board of Directors, and the Medical Director.
• Good communication and interpersonal skills.
• Flexibility to consult after hours and on weekends as required.

Nice To Haves

• Experience in hospice, home health, a nursing home, assisted living, or a hospital is preferred.
• Experience with EMR software is a plus.

Responsibilities

• Promote a customer-focused hospice presence in assisted living facilities, nursing homes, home health organizations, and hospitals.
• Coordinate care among healthcare professionals.
• Communicate weekly, or daily when needed, with patients and families to ensure their needs are met and service satisfaction is high.
• Identify patient or family problems or dissatisfaction, ensure prompt resolution, and communicate effectively with the clinical team and management when necessary.
• Coordinate and provide in-services or educational events for family members and facilities.
• Work with agency leadership to meet growth and development targets.
• Ensure compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures.

Benefits

• Competitive pay
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• 401(k) with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed