Customer Service Liaison

Heart to Heart Hospice • Indianapolis, IN

78d

About The Position

Heart to Heart Hospice provides compassionate care to patients with life-limiting illnesses and their loved ones. The Customer Service Liaison promotes a customer-focused hospice presence in the healthcare community, coordinates care among healthcare professionals, and communicates with patients and families to ensure their needs are met and satisfaction remains high. The liaison identifies and helps resolve problems or dissatisfaction, coordinates educational events, and works with agency leadership on growth and development targets. The role requires schedule flexibility for after-hours and weekend consultations and compliance with applicable laws, regulations, and agency policies.

Requirements

• 2–3 years of healthcare experience.
• Excellent customer service skills.
• Current state driver’s license.
• Reliable transportation and ongoing valid, current auto liability insurance.
• Ability to establish and maintain effective working relationships with staff, facilities, the lay and professional public, the Board of Directors, and the Medical Director.
• Good communication and interpersonal skills.

Nice To Haves

• Hospice, home health, nursing home, assisted living, or hospital experience preferred.
• Experience with EMR software is a plus.

Responsibilities

• Promote a customer-focused hospice presence in assisted living facilities, nursing homes, home health settings, and hospitals.
• Coordinate care among healthcare professionals.
• Communicate weekly, or daily when needed, with patients and families to ensure needs are met and care meets a high standard of satisfaction.
• Identify problems or dissatisfaction involving patients or families, ensure prompt resolution, and communicate effectively with the clinical team and management as necessary.
• Coordinate and provide in-services or educational events for family members and facilities.
• Work closely with agency leadership to meet growth and development targets.
• Accommodate after-hours and weekend consultations as required by referral sources, patients, and families.
• Ensure compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures.

Benefits

• Competitive pay.
• Medical, dental, and vision insurance.
• Paid time off.
• Paid holidays.
• 401(k) with up to 4% employer matching.
• Tuition reimbursement.
• Company car for qualifying individuals.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed