Customer Service Liaison
About The Position
This role involves promoting a customer-focused hospice presence within various healthcare settings, including assisted living facilities, nursing homes, home health agencies, and hospitals. The Customer Service Liaison will coordinate care among healthcare professionals, communicate regularly with patients and families to ensure satisfaction, and identify and resolve any issues or dissatisfaction promptly. The position also includes coordinating and providing educational events, working with agency leadership to meet growth targets, and ensuring compliance with all relevant laws and regulations.
Requirements
- 2 - 3 years of healthcare experience
- Excellent customer service skills
- Current State Driver’s License
- Must have reliable transportation and provide ongoing valid and current auto liability insurance
- Ability to establish and effective working relationships with all segments of the staff, facilities, the lay and professional public, the Board of Directors and Medical Director.
- Demonstrates good communication and interpersonal skills
Nice To Haves
- Hospice, home health, nursing home, assisted living, or hospital experience preferred.
- Experience with EMR software is a plus
Responsibilities
- Promote a customer-focused hospice presence in the healthcare community within healthcare assisted living facilities, nursing homes, home health, and hospitals.
- Ability to coordinate care amongst the healthcare professionals.
- Communicate weekly (daily if needed) with patient and family ensuring all needs are met and that Heart to Heart is delivering high level of satisfaction.
- Responsible for identifying problems or dissatisfaction with patient and/or family and ensuring quick resolution while communicating effectively to clinical team and management if necessary.
- Coordinate and provide in-services or educational events for family members and/or facilities.
- Work closely with agency leadership to meet growth and development targets.
- Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures.
Benefits
- Competitive Pay
- Medical, Dental & Vision insurance
- Paid Time Off
- Paid holidays
- 401k with up to 4% employer matching
- Tuition reimbursement
- Company car for qualifying individuals
- Mileage reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
