Customer Service Liaison - Solutions

Prinova • Carol Stream, IL

14h • Onsite

About The Position

Provide excellent customer service by communicating with customers and/or sales staff by following through on every aspect of the order. Prinova is a leading global supplier of ingredients and premix manufacturing solutions, and trusted by the world’s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you’ll find direction, opportunity, and belonging with us.

Requirements

• High school diploma and experience in an office setting with 2-3 years proven success as a customer service representative.
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and function well in a high-paced and at times stressful environment
• Advanced skills in Microsoft Office (Word, Excel, and PowerPoint)
• Familiarity or general aptitude for ERP system JDE is preferred
• Ability to lift up to 10 lbs.
• Must be able to make frequent rounds in a warehouse environment
• Ability to view a computer screen and type for extended hours
• Ability to sit and stand for extended periods of time
• Other physical requirements include moderate standing and occasional squatting, bending, and twisting
• Ability to work around a variety of different smells and aromas
• Ability to adjust work schedule as business needs require
• All Prinova employees are required to ensure compliance standards with food safety, food defense and food quality (FDA, ILDPH, FSMA, and BRC).
• It is the responsibility of each employee to comply with occupational safety and health standards issued under OSHA and to follow all rules, regulations, and procedures established by the Company to ensure that their actions do not impact the health and safety of themselves or others.

Responsibilities

• Receives customer orders, coordinates all purchase order details, enters orders into the database, and prepares orders for shipment.
• Answer all incoming calls.
• Answers all inquiries such as tracking, pricing, C of A's, shipments, credits, scheduling, cancellation, adjustments, quotes, warehousing, and any other information pertaining to orders, in addition to collecting bills of lading to create invoices and any of the above-mentioned paperwork.
• Prepares Open Orders Report and reviews with Sales Rep and/or customer on weekly or monthly Sales/Customer calls.
• Maintains contracts (inputs into the database and works with Product Managers and Salespeople to manage release dates for products).
• Arrange and secure freight rates through TMS and collaborate with customers for shipments being arranged by them
• Support sales with new customer leads.
• Assists the assigned Salesperson to help satisfy customers' needs as deemed necessary.
• Additional duties as deemed necessary by the Customer Service Manager.

Benefits

• Medical
• Dental
• Vision
• Employer paid STD and LTD
• HSA and FSA
• Paid Maternity and Paternity Leave
• PTO
• Employer paid Basic Life Insurance
• 401(k) & Roth with employer match
• Eight Paid Holidays + 3 Floating Holidays
• Voluntary - Critical Illness, Hospital Indemnity, Accident
• Personal growth including training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED