PT Customer Service Leader
About The Position
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
Requirements
- Must be friendly, courteous and cooperative with other store associates.
- Must be able to provide fast, easy, flexible and friendly service to customers.
- Must be able to follow correct bagging procedures.
- Must be able to handle payment transactions per standard practice.
- Must be able to follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers.
- Must be able to follow procedures for refunds and error correction.
- Must be able to maintain accurate cash control.
- Must be able to perform overrides.
- Must be able to identify customers needing assistance and offer to take their order to their car.
- Must be able to maintain alertness and call for assistance when needed.
- Must be able to check prices quickly and accurately.
- Must adhere to the Food Lion dress code.
- Must be able to retrieve shopping carts from the parking lot and cart corrals.
- Must be able to ensure work station and front end area of the store has a neat and clean presentation.
- Must be able to report any register malfunction to the Customer Service Manager or MOD.
- Must be able to ensure the MVP savings center KIOSK is filled with paper and properly working.
- Must adhere to all company guidelines, policies and standard practices.
- Must be able to observe and correct all unsafe conditions.
- Must be able to notify QA of any cleaning issues or maintenance required on front end.
- Must successfully complete computer based training (CBT) and training aid courses.
Responsibilities
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and uses his or her name whenever possible
- Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers' order and handles the payment transaction, per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Follow procedures for refunds and error correction
- Make every attempt to maintain accurate cash control
- Follow procedures and performs overrides
- Identify customers needing assistance and offers to take the customer’s order to their car
- Maintain alertness and calls for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Is courteous and helpful to other associates
- Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Ensure work station and front end area of the store has a neat and clean presentation
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Adhere to all company guidelines, policies and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer based training (CBT) and training aid courses
- Perform all other duties as assigned
Benefits
- On-the-job learning opportunities
- Training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
