PT Customer Service Leader

Ahold Delhaize•Greensboro, NC

14h•Onsite

About The Position

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience. Greet each customer and uses his or her name whenever possible. Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together. Check the bottom of every cart and under all baby seats for items before completing an order. Follow correct bagging procedures for the correct use of bags by type. Scan customers' order and handles the payment transaction, per standard practice. Avoid personal conversations with other associates when customers are present. Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers. Follow procedures for refunds and error correction. Make every attempt to maintain accurate cash control. Follow procedures and performs overrides. Identify customers needing assistance and offers to take the customer’s order to their car. Maintain alertness and calls for assistance when needed to service customers per service standards. Check prices quickly and accurately. Is courteous and helpful to other associates. Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code. Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice. Ensure work station and front end area of the store has a neat and clean presentation. Report any register malfunction to the Customer Service Manager or MOD. Ensure the MVP savings center KIOSK is filled with paper and properly working. Adhere to all company guidelines, policies and standard practices. Observe and correct all unsafe conditions that could cause associate or customer accidents. Notify QA of any cleaning issues or maintenance required on front end. Successfully complete computer based training (CBT) and training aid courses. Perform all other duties as assigned.

Requirements

Ability to smile and provide prompt, accurate, and friendly service.
Ability to engage customers to create a positive shopping experience.
Ability to greet each customer and use their name whenever possible.
Ability to unload groceries from cart to belt and group items for bagging.
Ability to check the bottom of every cart and under all baby seats for items.
Ability to follow correct bagging procedures.
Ability to scan customer orders and handle payment transactions per standard practice.
Ability to avoid personal conversations with other associates when customers are present.
Ability to follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
Ability to follow procedures for refunds and error correction.
Ability to maintain accurate cash control.
Ability to follow procedures and perform overrides.
Ability to identify customers needing assistance and offer to take their order to their car.
Ability to maintain alertness and call for assistance when needed.
Ability to check prices quickly and accurately.
Ability to be courteous and helpful to other associates.
Ability to wear the Food Lion uniform, complete with name badge, and maintain a neat and clean appearance.
Ability to retrieve shopping carts from the parking lot and cart corrals.
Ability to ensure work station and front end area have a neat and clean presentation.
Ability to report any register malfunction to the Customer Service Manager or MOD.
Ability to ensure the MVP savings center KIOSK is filled with paper and properly working.
Ability to adhere to all company guidelines, policies, and standard practices.
Ability to observe and correct all unsafe conditions.
Ability to notify QA of any cleaning issues or maintenance required on the front end.
Ability to successfully complete computer-based training (CBT) and training aid courses.

Responsibilities

Provide prompt, accurate, and friendly service to customers.
Engage customers to create a positive shopping experience.
Greet each customer and use their name when possible.
Unload groceries from carts to the belt, grouping items for ease of bagging.
Check carts for items before completing an order.
Follow correct bagging procedures.
Scan customer orders and handle payment transactions.
Avoid personal conversations with other associates when customers are present.
Follow procedures for handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
Follow procedures for refunds and error correction.
Maintain accurate cash control.
Perform overrides as needed.
Identify customers needing assistance and offer to take their order to their car.
Maintain alertness and call for assistance when needed.
Check prices quickly and accurately.
Be courteous and helpful to other associates.
Wear the Food Lion uniform and maintain a neat and clean appearance.
Retrieve shopping carts from the parking lot and cart corrals.
Ensure work station and front end area are neat and clean.
Report register malfunctions to the Customer Service Manager or MOD.
Ensure the MVP savings center KIOSK is filled with paper and properly working.
Adhere to all company guidelines, policies, and standard practices.
Observe and correct unsafe conditions.
Notify QA of any cleaning issues or maintenance required on the front end.
Successfully complete computer-based training (CBT) and training aid courses.
Perform all other duties as assigned.