Customer Service Lead
About The Position
This is NOT an entry-level position. Veterinary hospital experience is REQUIRED. If you haven't worked in a veterinary practice before, this isn't the right fit—but we'd love to hear from you for future opportunities! The Customer Service Lead will lead and mentor the CSR team, deliver exceptional service to clients and their pets, manage appointments, phones, and client communications, navigate veterinary software and medical terminology, and partner with doctors and technicians to keep the hospital running smoothly. The role also involves helping to create a positive, supportive, drama-free workplace.
Requirements
- Previous experience working in a veterinary hospital (required)
- Stays calm under pressure and can multitask with a smile
- Loves people just as much as pets
- Is dependable, organized, and solution-oriented
- Brings positivity, professionalism, and a great sense of humor
Nice To Haves
- Leadership or supervisory experience (preferred)
Responsibilities
- Lead and mentor our incredible CSR team
- Deliver exceptional service to clients and their pets
- Manage appointments, phones, and client communications
- Navigate veterinary software and medical terminology with confidence
- Partner with doctors and technicians to keep the hospital running smoothly
- Help create a positive, supportive, drama-free workplace
Benefits
- Competitive pay
- Performance bonuses
- 401(k) matching
- Student loan assistance
- Health, dental, vision, life insurance
- Mental health resources
- Generous paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
