Customer Service Lead

Daniels Health • Quinte West, ON

9d • Onsite

About The Position

Daniels Health is seeking a Customer Service Lead to be the trusted voice for their healthcare clients, ensuring every interaction is smooth, solutions-focused, and service-driven. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, they professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at their treatment facilities. Their closed-loop system ensures safety, compliance, and environmental responsibility for their customers.

Requirements

• 3-5 years of customer service or administrative experience
• 2-5 years of leadership experience
• Ability to work independently onsite with minimal supervision, demonstrating strong self-management and decision-making skills
• Proficiency in Microsoft Office
• Comfortable working with data to support decisions and process improvements
• Highly organized, adaptable, and able to manage multiple priorities
• Willingness to work flexible hours, including weekends or holidays as needed

Nice To Haves

• Salesforce experience is a plus
• Experience in healthcare, logistics, or service-based industries
• Proven track record of improving processes or customer satisfaction
• Familiarity with inventory or routing systems
• Experience working with hazardous waste admin

Responsibilities

• Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
• Serve as the first point of contact for hospitals and healthcare facilities via phone and email
• Investigate and resolve customer requests and complaints using Salesforce
• Coordinate with production and transport teams to ensure timely deliveries
• Create and distribute manifests, tracking forms, and process documents
• Support daily routing logistics and inventory coordination
• Collaborate across departments to manage account changes and generate reports
• Analyze customer and operational data to identify trends and improve service delivery
• Continuously seek ways to improve processes and enhance customer experience

Benefits

• Medical, Dental, and Vision coverage effective Day 1
• Paid short-term disability
• Company-sponsored life insurance
• 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
• Paid vacation and sick time
• Wellness resources
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed