Customer Service Lead

Blue Diamond Attachments•Knoxville, TN

About The Position

Blue Diamond Attachments is seeking a Customer Service Lead who excels at organization, coordination, and supporting team success. This role is ideal for someone who brings structure, consistency, and clear communication to a fast-paced environment. You’ll serve as a central point of coordination—ensuring accurate orders, strong communication across departments, and well-executed processes that support sales and customer satisfaction.

Requirements

2+ years of customer service, sales support, or coordination experience
Strong organizational skills and attention to detail with ability to manage multiple priorities and follow through consistently
Clear and professional communication skills
Process-driven mindset with a focus on accuracy and efficiency
Experience with CRM systems (Salesforce a plus)
Team-oriented with the ability to support and guide others

Responsibilities

Coordinate daily customer service operations to ensure timely and accurate order processing
Verify product configurations, pricing, and availability to reduce errors
Maintain accurate and actionable data in CRM (Salesforce preferred)
Support and reinforce standardized processes and best practices
Facilitate communication between Sales, Operations, and Customer Service
Monitor team performance and support KPI-driven results
Assist with sales promotions and campaign execution
Generate reports to support decision-making and performance tracking
Train and support team members on systems, processes, and expectations
Step in to resolve customer issues and ensure a positive experience