Customer Service Lead
AmeriVet•Pinetop-Lakeside, AZ
•Onsite
About The Position
This role is for a Customer Service Lead in a fast-paced veterinary hospital. The ideal candidate will have previous veterinary hospital experience and enjoy leading a team. The position requires managing phones, clients, schedules, and providing exceptional customer service to clients and their pets. This is not an entry-level position, and veterinary hospital experience is a mandatory requirement.
Requirements
- Previous experience working in a veterinary hospital (required)
- Stays calm under pressure and can multitask with a smile
- Loves people just as much as pets
- Dependable, organized, and solution-oriented
- Brings positivity, professionalism, and a great sense of humor
Nice To Haves
- Leadership or supervisory experience (preferred)
Responsibilities
- Lead and mentor the CSR team
- Deliver exceptional service to clients and their pets
- Manage appointments, phones, and client communications
- Navigate veterinary software and medical terminology
- Partner with doctors and technicians to ensure smooth hospital operations
- Help create a positive, supportive, drama-free workplace
Benefits
- Competitive pay
- Performance bonuses
- 401(k) matching
- Student loan assistance
- Health, dental, vision, life insurance
- Mental health resources
- Generous paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
