Customer Service Lead

OMB Bank • Springfield, MO

9d • Onsite

About The Position

The Customer Service Lead ensures exceptional customer service through coaching and leading by example. The Customer Service Lead exercises excellent judgement in handling various situations. This position includes overseeing handling bank transfers, assisting with online accounts, completing transactions, and answering banking or financial related questions.

Requirements

• High school diploma or equivalent, or combination of education and relevant experience
• A minimum of one year of clerical and customer service experience required
• Excellent customer service and strong communication skills
• Strong mathematical, problem-solving and computer skills
• Effective multi-tasking and organizational skills

Nice To Haves

• Two or more years of retail banking experience preferred
• Two or more years of team leadership experience preferred
• Basic knowledge of banking operations preferred

Responsibilities

• Ensures exceptional customer service through coaching and leading by example.
• Exercises excellent judgement in handling various situations.
• Oversees handling bank transfers.
• Assists with online accounts.
• Completes transactions.
• Answers banking or financial related questions.
• Proactively cross-sells bank products & services.

Benefits

• Excellent work environment where you are appreciated and recognized for your individual efforts and contributions
• Stability with a locally owned community bank that is growing and expanding in the region
• Paid Leave: PTO, Military, Bereavement, and Jury Duty
• Full and partially paid insurance plans : life w/AD&D, disability, medical, and dental
• Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D
• 100% match of retirement savings (up to plan limit)
• Discounted financial service fees on select OMB products and services
• Plus more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED