Customer Service Lead (Full-Time) Flagstaff
About The Position
This is a full-time position (minimum of 32 hours per week) where the Customer Service Lead will oversee all aspects of the Customer Service Department while fostering a friendly, customer-focused environment. The role involves training, guiding, and supporting store staff, ensuring exceptional customer service, monitoring customer interactions, resolving customer concerns, performing cashier duties as needed, assisting with the circulation of Gallery merchandise, and supporting daily store operations while working within company policies and procedures. The position requires open availability to work on Friday, Saturday, Sunday, Monday and be able to work 5 shifts per week.
Requirements
- Excellent communication, leadership, and customer service skills
- Motivation to coach, train, and support store staff while promoting a positive customer experience
- Able to assign and distribute work while working collaboratively with management and team members
- Ability to resolve customer concerns and de-escalate situations in a professional manner
- Strong cash handling and POS knowledge
- Knowledge of pricing, trading, discount systems, and company policies and procedures
- Strong decision-making, problem-solving, mediation, and time management skills
- Able to maintain knowledge of current inventory, backstock, and market trends
- Able to adapt to a flexible working schedule with early mornings, evenings, mid-shifts, weekends, and Manager-On-Duty shifts
- Must be able to stand for extended periods
- Must be able to lift up to 40lbs
- Must be able to maintain a cleanly and organized work environment
- Open Availability to work on Friday, Saturday, Sunday, Monday
- Able to work 5 shifts per week
Responsibilities
- Oversee all aspects of the Customer Service Department
- Foster a friendly, customer-focused environment
- Train, guide, and support store staff
- Ensure exceptional customer service
- Monitor customer interactions
- Resolve customer concerns
- Perform cashier duties as needed
- Assist with the circulation of Gallery merchandise
- Support daily store operations
- Work within company policies and procedures
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
