Customer Service Insurance Representative - Fayetville, NC
About The Position
This role involves handling inbound calls regarding customer insurance policies, assisting with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications. The position requires managing a high volume of billing calls, especially around military paydays. New hires will focus solely on billing inquiries while awaiting their state license. The role is on-site and requires living within commuting distance of Fayetteville, NC. The company provides training, testing, and licensing costs for those interested in becoming licensed insurance representatives.
Requirements
- Must be at least 18 years old to apply.
- High School Diploma or GED equivalent is required.
- Must have open availability – flexibility is key!
- Ability to navigate system tools to search for answers & information.
- Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion.
- Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance.
- Able to complete collegiate-level coursework to prepare for the state exam.
- Strong organizational skills.
Nice To Haves
- 6 months to 1 year of relevant experience in the customer service industry.
Responsibilities
- Handle inbound calls regarding customer's insurance policies.
- Assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications.
- Manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month.
- Focus solely on billing inquiries while awaiting state license.
- Navigate system tools to search for answers and information.
- Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion.
- Complete collegiate-level coursework to prepare for the state exam.
Benefits
- $18-$20/hour with incentive/bonus potential.
- 100% paid professional training.
- Comprehensive benefits including medical, dental and vision.
- Wellness Benefits including our Employee Assistance Program.
- 401 (k) with company matching.
- Paid Time Off.
- Employee Discounts.
- Career Growth, 93% of managers promoted within!
- Extra earnings through bonus programs and referrals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
