Remote Customer Service agent- Insurance Agent wanted!

The Gainey Agency • Charleston, WV

1d • Remote

About The Position

Join The Gainey Agency as a remote Customer Service / Insurance Agent. This 100% virtual position delivers client-focused service, identifies appropriate life insurance and related financial solutions, and supports policy servicing while contributing to team sales performance. The role offers flexibility, training, and a clear path for professional growth.

Requirements

• U.S. residency and legal authorization to work remotely from within the United States.
• At least 18 years of age and able to pass a background check.
• Active life insurance license preferred; willingness to obtain required licenses (assistance provided) acceptable.
• Excellent verbal and written communication skills with a strong customer service orientation.
• Comfortable working in a target-driven, fast-paced environment and adaptable to change.
• Proficiency with standard business technology (phone systems, video conferencing, CRM software) and ability to maintain accurate digital records.

Nice To Haves

• Previous sales, tele-sales, or insurance customer service experience.
• Familiarity with CRM tools, outbound calling best practices, and remote sales processes.

Responsibilities

• Conduct inbound and outbound client outreach to assess needs and present suitable insurance products.
• Explain product features, policy details, underwriting requirements, and premium options clearly and accurately.
• Support policy maintenance tasks, including endorsements, beneficiary updates, and basic claims assistance while maintaining accurate records.
• Build and maintain long-term client relationships through timely, professional communication and follow-up.
• Document client interactions and outcomes in the CRM and adhere to established compliance and quality standards.
• Collaborate with colleagues to refine sales strategies, share best practices, and meet team goals.
• Participate in ongoing training to remain current on products, regulations, and market trends.

Benefits

• Competitive compensation with commission and performance-based bonus opportunities.
• Fully remote, flexible work arrangement to support work-life balance.
• Access to TCPA-compliant lead resources through our internal marketing team (available for purchase).
• Ongoing training, mentorship, and a clear path for professional growth and advancement.
• Supportive team culture focused on client outcomes and sustainable business development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed