Remote Customer Service | Insurance Agent

The Gainey Agency•Charlotte, NC

2h•Remote

About The Position

We are seeking an Inside Sales Representative to deliver high-quality service and tailored insurance solutions in a fully virtual work setting. This remote role is localized to the Charlotte, North Carolina area (Eastern Time). The position focuses on assisting clients throughout the policy lifecycle while contributing to the team's sales objectives. Assist clients in evaluating and selecting insurance products that align with their needs. Support policy changes and claims management with careful attention to detail. Develop and sustain trusting, long-term client relationships. Maintain current knowledge of market developments and product offerings relevant to the region. Collaborate with colleagues to refine sales approaches and improve team performance. Participate in ongoing training and professional development to expand skills.

Requirements

Excellent verbal and written communication skills for clear client interactions.
Strong commitment to customer service and client satisfaction.
Ability to adapt and perform in a fast-paced, results-driven environment.
Possession of relevant insurance licenses or willingness to obtain state-specific licenses (e.g., North Carolina) as required.
U.S. citizenship and residence within the United States; candidates should be located in or able to work in the Charlotte, North Carolina area and operate on Eastern Time.

Responsibilities

Assist clients in evaluating and selecting insurance products that align with their needs.
Support policy changes and claims management with careful attention to detail.
Develop and sustain trusting, long-term client relationships.
Maintain current knowledge of market developments and product offerings relevant to the region.
Collaborate with colleagues to refine sales approaches and improve team performance.
Participate in ongoing training and professional development to expand skills.