Insurance Service Agent- Remote

CSAA Insurance Group, a AAA Insurer

3d•$21 - $28•Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español. We are hiring in the following locations! Arizona Idaho Colorado Sacramento, California Oklahoma Nevada New Jersey Pennsylvania Delaware Your Role: Licensed insurance professional who provides proficient levels of service and support to policyholders and agents with a focus on first contact resolution. Personally, and mutually accountable for handling requests through multiple channels including phone, messaging (e.g., chat, text, email) and policy processing. Primary function may include taking/making phone calls, managing policy information and protecting our customers by cross selling and binding applicable products, coverages, and services. Anticipates, and proactively addresses future questions and needs as well as addressing pain points. As an upbeat self-starter collaborating with other agents, you will have an outstanding opportunity to build positive relationships while helping us achieve our goal by providing timely resolution through dedicated service every single day! Provide dedicated support to our policyholders which includes, expounding on coverages, providing detailed policy reviews, providing insurance quotes for an existing insurance policy and processing underwriting transaction within standard authority levels. Work directly with policyholders via phone, web and chat to ensure that each experience with us is simple, positive and personal. Training Schedule: Our next start date is scheduled for 06/01/2026. Training includes instructor-led virtual classroom and on-the-job training. Training is 15 weeks. Weeks 1-6, M-F, 7:00am-4:00pm PST, Weeks 7-15, 11:30am-8:00pm local time with at least one weekend day, off days TBD and communicated in training and can be subject to change on the business needs. You must be at your home location and on camera. Work Schedule: Our operational hours are 24 hours a day, 7 days a week. There is a need for flexibility to be scheduled a shift with an 8:00pm ending time (local time), however, you should be available to work 40 hours a week within operational hours. At the end of your training, you will be defaulted to 11:30am-8:00pm your local time, M-Sunday. You will have one weekend day off and one weekday off. Days off are typically not consecutive, we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Schedules assigned can fluctuate with our business needs. Compensation: Shift differential and bilingual differential are applied for those who qualify.

Requirements

High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features in a fast-paced setting.
Capability to train and perform the job in a remote setting as required.
If working in a remote setting, capability to meet our work from home requirement.
P&C or Personal Lines License; if not licensed at time of hire, must obtain license within 6 months of hire date. Company will provide study materials and cover cost of licensing exam.

Nice To Haves

Property & Casualty industry experience preferred.
2 years of customer service experience.
Associates or Bachelor's Degree preferred.
1 year or more in a Chat support role communicating with customers via Chat preferred.
Bilingual skills preferred.
Strong communication, empathy, adaptability, and interpersonal skills.
Shows respect for differences through excellent communication skills with people from an array of backgrounds.
You can navigate through Windows-based and web browser applications and use the computer keyboard efficiently and accurately to input all important data.
High attention to detail to ensure accuracy of all information recorded.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Fulfills business needs, which may include investing extra time, helping other teams, etc.

Responsibilities

Provide dedicated support to our policyholders which includes, expounding on coverages, providing detailed policy reviews, providing insurance quotes for an existing insurance policy and processing underwriting transaction within standard authority levels.
Work directly with policyholders via phone, web and chat to ensure that each experience with us is simple, positive and personal.

Benefits

We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!
Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

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