Customer Service Inspection Clerk

Sharyland Water Supply•Palmhurst, TX

5d•Onsite

About The Position

As a Customer Service Inspection Clerk, you’ll help keep inspection and backflow programs running smoothly by supporting customers and maintaining accurate records that protect water quality and compliance. This entry-level role is a strong way to launch your career, build office and customer-service skills, and learn from a supportive team.

Requirements

Strong verbal and written communication
Friendly, professional customer service and interpersonal skills
Proficiency with Microsoft Office (or similar tools)
Detail-focused organization, filing, and recordkeeping skills
Ability to work independently

Responsibilities

Handle incoming and outgoing customer calls related to inspections and backflow assemblies
Answer questions clearly and share the right information customers need
Schedule Customer Service Inspector appointments and coordinate follow-ups
Maintain organized department files and records to meet TCEQ compliance
Prepare required inspection/backflow mailings and assist with account actions when needed
Switch between phone support and desk work—updating files, tracking tester documentation, and keeping paperwork neatly aligned for audits.
Coordinate timing with field staff as appointment calendars fill up, then prepare letters and mailings that keep customers informed and on schedule.
Follow established steps, document actions carefully, and ask questions when you need guidance when issues come up—like a missing form or a non-compliant account.
Pitch in with the Distribution team’s administrative tasks as needed, building hands-on experience across the department.