CUSTOMER SERVICE INSIDE SALES
FlexSol Packaging Corp•Chicago, IL
•$24 - $26•Onsite
About The Position
This role focuses on providing the best value to the customer through excellent service, fair pricing, quality products, and a seamless business experience. The Customer Service Representative will handle a variety of customer interactions and administrative tasks to support the sales team and ensure customer satisfaction.
Requirements
- 2 years of related experience and/or training, or an equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to complete reports and forms associated with the position.
- Ability to communicate effectively orally and in writing.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Frequently required to stand and use hands to finger, handle, or feel.
- Frequently required to walk, sit, reach with hands and arms; balance; stoop, kneel and/or crouch.
- Must occasionally lift 25 pounds.
- Specific vision abilities required include close vision, distance and color vision.
Responsibilities
- Assist customers with all telephone inquiries.
- Quote customers on products.
- Process orders (Order Entry).
- Confirm lead time on quotes and orders.
- Confirm/update current pricing.
- Expedite any urgent orders.
- Follow up on quotes.
- Work with Outside Sales Managers as a team to establish and maintain customer relationships.
- Provide samples to customers and salesmen.
- Gather information for customer complaints and returns.
- Process product testing.
- Maintain customer addresses/contact information.
- Confirm order changes/cancellations, etc.
- Mail introduction letters to new prospective customers.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
