Customer Service & Inside Sales Representative - Truex
Teknor Apex Company•Pawtucket, RI
•Onsite
About The Position
We offer a professional but down-to-earth office environment and are looking for someone interested in a long-term position who wants to become a reliable part of the team.
Requirements
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Proficient in Microsoft Office and customer management systems
- Ability to multitask and prioritize effectively
- Strong problem-solving and organizational skills
- Positive attitude and team-oriented mindset
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Ability to sit and work at a computer for extended periods
- Must be able to talk, listen and speak clearly on telephone
Nice To Haves
- associate degree preferred
- 1–3 years of customer service or sales support experience preferred
- Experience in a manufacturing or distribution environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional, helpful and timely manner
- Prepare quotes and process customer orders accurately using our ERP system
- Provide solutions to customers and answer complex questions on products and services.
- Resolve customer concerns and escalate issues when necessary
- Track and manage orders and follow-through to ensure timely and accurate fulfillment
- Provide product information, pricing, order status and assist customers in selecting appropriate products for their applications
- Coordinate and communicate with the manufacturing team regarding production and to ensure timely shipment of orders
- Manage and grow existing accounts as well as prospect for new business.
- Content creation and managing social media and online reputation functions.
Benefits
- Compensation based on experience and qualifications
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
