Full-Time Customer Service & Inside Sales Representative

Fastsigns • Kent, WA

2d • Onsite

About The Position

FASTSIGNS® Kent is seeking a friendly, energetic, positive, and organized Customer Service & Inside Sales Representative to join their team. This full-time, on-site position operates Monday-Friday from 8:30 a.m. to 5:00 p.m. The role involves providing excellent customer service, assisting customers with creative sign solutions, and supporting inside sales from initial contact through project completion. The company will provide training on estimate writing, products, and systems. This is not a graphic design position.

Requirements

• Friendly, positive, and genuinely enjoys helping people
• Strong communication, listening, and organizational skills
• Dependable, curious, and a fast learner
• Comfortable with phones, computers, and learning new technology
• Detail-oriented and able to manage multiple priorities
• Comfortable using AI tools to assist with customer communications
• Successful completion of a background check and drug screening required

Nice To Haves

• Customer service, retail, inside sales, or sign/print experience preferred, but not required

Responsibilities

• Welcome and assist walk-in, phone, and email customers
• Understand customer needs and recommend sign and graphic solutions
• Prepare estimates and accurate work orders
• Manage multiple customer projects and communications
• Use Google Workspace to communicate, organize, and keep projects moving
• Coordinate with production and installation teams
• Build positive relationships with local businesses and organizations

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Dental insurance
• Major holidays observed
• Opportunities for advancement and career growth
• Learn the sign and visual communications industry
• Fun, supportive, energetic team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed