Customer Service II

ACE Hardware•Prescott Valley, AZ

1d•$17 - $22•Onsite

About The Position

Ace Hardware is seeking a Customer Service II representative to join their team. This role involves receiving telephone inquiries from retailers regarding order status, adjustments, stock on hand, and other related issues. The representative will retrieve retailer information, check stock status, review purchase orders, and make necessary changes. They will also follow up on inquiries by checking computer programs for delivery information and coordinating with shipping and traffic departments. Additionally, the role requires checking with the credit department for retailer credit status on rush orders, maintaining files of active orders, and preparing paperwork for the accounting department for credits and debits. A key part of the role involves reviewing Returned Goods Forms for correct reason codes to ensure accurate inventory adjustments and credits are issued, as well as running inventory reports and researching root causes to maintain accurate inventory for retailers. Ace Hardware is committed to a safe, healthy, and injury-free environment, and all team members are expected to contribute to this safety culture.

Requirements

Minimum high school diploma required.
Minimum of 2 years customer service experience.
Excellent phone skills including professional phone presence.
Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution.
Excellent computer skills.
Ability to work in warehouse environment when researching discrepancies.

Nice To Haves

Some college education is preferred.
Prefer experience with SAP, AS400, Microsoft Word and Excel.

Responsibilities

Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.
Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc.
Follows up on inquiries by checking computer programs for delivery information.
Works closely with shipping and traffic departments regarding delivery status.
Checks with credit department concerning credit status of retailers upon receipt of rush orders.
Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments.
Prepares paperwork for accounting department for credits and debits.
Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued.
Checking and adjusting inventory to facilitate accurate inventory for our retailers.
Run inventory reports and researching root causes.
Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
Be an active participant in contributing to a successful safety culture in the facility.

Benefits

Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met).
Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
Long-term Career Opportunities
Tuition Reimbursement Program
Employee Recognition Program
Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
Adoption cost reimbursement