Customer Service (Hybrid)
Butternut Box
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Posted:
August 29, 2023
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Hybrid
About the position
We are looking for individuals who will provide a world-class customer experience to everyone we speak to on any channel they want to contact us in Benelux. You will be the face and voice of Butternut Box to new and existing customers, using various communication tools to keep customers informed and address their queries, issues, and feedback. Your role will involve bringing happy moments to our customers and their dogs, as well as passing on customer insights and feedback to contribute to strategic decisions for the future of the business. Additionally, you will have the opportunity to help shape our culture and voice, bringing a fresh perspective to everything we do.
Responsibilities
- Being the face and voice of Butternut Box to new and existing customers.
- Using communication tools including phone, email, WhatsApp, live chat and social media to keep customers informed.
- Dealing with a wide range of queries, issues and feedback from our current and potential customer base.
- Bringing happy moments to the people (and dogs!) we serve.
- Passing on customer insights & feedback for us to turn those into strategic decisions for the future of the business.
- Helping to form our culture and voice, and bring a fresh pair of eyes to everything.
Requirements
- Fluent in both Dutch and English to a native written and verbal standard
- Excellent communication skills, both written and verbal
- Ability to provide a world-class customer experience
- Outgoing and hardworking
- Great communicator
- Cares deeply about customer experience
- Familiarity with communication tools such as phone, email, WhatsApp, live chat, and social media
- Ability to handle a wide range of queries, issues, and feedback from customers
- Ability to pass on customer insights and feedback for strategic decision-making
- Ability to work 39 hours per week, including regular weekend days and bank holidays
- Ability to work on a rolling rota basis
- Ability to bring a fresh perspective and contribute to the company's culture and voice
Benefits
- Salary of €29.000
- Part-time & full-time options
- 25 vacation days and an additional day for every year of service at Butternut (up to a max of 5)
- 5 paid 'paws' days per year to support learning and/or wellbeing
- €500 personal learning & development budget
- Pension
- Butternut Box employee discount
- Flexible working hours and work from home options
- The opportunity to help dogs live healthier and happier lives
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Butternut Box
Butternut Box is a direct-to-consumer pet wellness company.
Company Overview
Butternut Box is a direct-to-consumer pet wellness company.
Benefits
- 257.5 hours holidays and an additional 8 hours for every year of service
- £500 annual learning & development budget
- Flexible working arrangements (guideline is 3 days office vs 2 days home working)
- Discounted Private Medical Insurance with Vitality Health Care
- Office space and free parking at Rudies Kitchen in Blyth
- Monthly Pizza days
- Pension with NEST
- Employee cycle to work scheme
- Employee discount on Butternut Box for your dog
- Lots of office dogs (Dexter, Cleo, Marshal, Cali, Ronnie, Harvey and many more….)
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