Customer Svc Front End Mgr - Canton, MI

Meijer•Canton, MI

21h•Onsite

About The Position

As a family company, Meijer serves people and communities. Working at Meijer provides career and community opportunities centered around leadership, personal growth, and development. This role is for an exceptional Customer Service/Front End Department Manager to support the Canton, MI Store location. The Customer Service/Front End Department Manager is responsible for overall team member engagement for those in their span of care, including driving recognition, feedback, coaching, performance management, training, development, and succession planning. They will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The manager will work to identify and implement process improvements and serve as a steward of the Meijer culture. A career at Meijer offers more than just a paycheck, with a wide range of benefits designed to support a positive work-life balance.

Requirements

Bachelor’s degree or equivalent experience.
Minimum 4+ years of retail/grocery or customer service experience.
Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
Demonstrated ability to lead an organization that practices working safely at all times.
A strong business acumen.

Nice To Haves

Progressive leadership experience preferred.
A passion to provide industry leading service.
Demonstrates proactive/creative thinking and applies it to the business.
A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
An innovative attitude to help Meijer set the industry standard.
A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

Responsible for overall team member engagement for those in span of care.
Driving recognition, feedback and coaching, performance management, training and development, and succession planning.
Direct Leads and Team Leaders.
Ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution).
Identify and implement process improvements.
Serve as a steward of the Meijer culture.
Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.
Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.
May perform other duties as assigned or required.