Customer Service/Floor Associate

Chuck's Boots • Fenton, MO

8h • Onsite

About The Position

The Customer Service / Floor Associate is responsible for providing exceptional service to customers and maintaining an organized and efficient store environment. This role involves assisting customers with their inquiries, processing web orders, and managing inventory organization, including stocking, organizing, displaying, and updating inventory information properly. Responsibilities include performing a broad range of duties as assigned, supporting an evolving team and supporting organizational needs.

Requirements

• Previous experience in customer service or retail is preferred.
• Bilingual is beneficial.
• A high school diploma or equivalent is required.
• Basic knowledge of POS systems and inventory management software.
• Strong organizational skills to manage multiple tasks and maintain accurate records.
• Excellent communication skills for effective interaction with customers and internal teams.
• High attention to detail to ensure accuracy in inventory organization and order processing.
• Ability to address issues and find solutions in a timely manner.
• Must pass a background check and a drug test.
• Must be able to lift up to 50 pounds.
• Must be able to climb a ladder up to 14 feet.
• Must be able to use a moving dolly.
• Must be able to work long shifts on a concrete floor, walking and standing.

Responsibilities

• Provide excellent customer service by greeting customers, assisting with their needs, providing information about merchandise and product selection.
• Resolve customer inquiries and complaints to ensure a positive shopping experience.
• Process web orders accurately and efficiently, ensuring timely fulfillment and delivery.
• Stock, organize, and display merchandise to maintain an attractive and efficient store layout.
• Update inventory information accurately in the POS system.
• Communicate with co-workers regarding any POS and website integration issues and POS order processing questions.
• Ensure the store environment is kept clean and neat at all times.
• Restock merchandise, maintain accurate pricing and signage, and adhere to all company procedures and policies.
• Create feature displays that boost gross margin dollars and apply visual merchandising presentations to increase sales.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• IRA retirement match.
• Holiday pay.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED