Customer Service- First Impressions

Meyers Pet Care • DeForest, WI

1d • Onsite

About The Position

The hospitality team is often the first point of contact for new & existing guests for tours, reservations, information about our many services, and as such, this is one of the most important roles at Meyer’s. The team has both 1st Impression and Guest Relations staff who strive to take customers all the way to “Wow!”, doing work that matters. Meyer’s has a strong sense of community with many staff being part of the team for over 10 years building, innovating, and being part of something bigger than themselves.

The Hospitality team is looking for a 1st Impressions Team Member who will be responsible for communicating with our customers, being empathetic to the issues they are facing, and guiding them to a plan which best fits their pets’ needs.

If you answer yes to the following questions, you may have what it takes to be a 1st Impressions Team Member.

When your friends or family are stressed about something, are you the person they want to talk things through with?
Do you want to be a part of a team that meets customers where they are at and helps them take the next step?
Do you enjoy meeting and greeting people you have never met?
Does your voice smile over the phone?

Requirements

• 3+ years of experience in customer service
• 3+ years of experience in retail sales
• Experience working with sensitive situations, helping to develop WOW experiences (Both feminine and masculine customers)
• MS Office Skills
• Speed to multi-task in high energy environment
• A team player with outstanding communication skills
• Empathetic to the issues our customers are facing, and the ability to lead them to using our facility
• Proactive and able to solve problems
• A people person who loves listening and building rapport
• Not afraid to ask probing questions
• Demonstrates follow-through skills
• Good dog handling skills
• Ability to be flexible with work schedule, including alternating weekend hours
• Ability to receive constructive criticism
• seeking a long term seat, is responsible, punctual and dependable
• The ability to gather and document information/data quickly.
• Requires basic computer skills and typing mastery.
• A tenacious and resilient demeanor.
• An innate hunger for growth.
• A mentality that feedback is priceless.
• Flexibility with change- we are constantly improving technology and processes, and the ability to pivot is crucial.
• High school diploma or equivalent
• Basic computer skills and typing mastery.

Nice To Haves

• Associate degree or higher preferred

Responsibilities

• Communicating with customers, being empathetic to the issues they are facing, and guiding them to a plan which best fits their pets’ needs.
• Making outgoing calls and emails throughout the day, meeting and greeting customers consistently.
• For new clients, being a guide while soft-selling and being a champion for our house.
• For clients who have used Animal House, discuss and document their experiences (i.e. what was done well and what needs improvement).
• For clients who did not use Animal House, discuss and document why and what we can do to improve the process.

Benefits

• Simple IRA Plan: After you have earned $5000 as a part-time or full-time staffer, we'll match up to 3%
• Flex Plan: Up to $2750 for medical/vision/dental use tax free!
• A True 40-Hour Workweek
• Professional Development
• Company Events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED