Customer Service Field Tech

Teleperformance•Trenton, NJ

8h•Onsite

About The Position

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Requirements

100% local daily travel required
Must be able to work in the North New Jersey area
Must be able to drive (van) in New Jersey 35 mile radius to assistant clients
Ability to travel to New Jersey location for training for 2-3 weeks at a time
Excellent customer service skills
Must be able to handle 4-6 service calls per day
Must have a valid driver's license
High school diploma or general education degree (GED)
Flexible to work Monday-Friday and any 8 hours between 7AM-5PM
Knowledge of basic plumbing and electrical skills
Good computer skills with knowledge of Microsoft Office
Ability to apply concepts of basic math
Ability to read, write and comprehend instructions, correspondence, and memos in English
Ability to multi-task
Ability to work professionally with colleagues and be a team player
Ability to manage difficult customer situations
Must be self-motivated, customer-oriented person with excellent communication skills
Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks

Nice To Haves

BEST Skills
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy

Responsibilities

Work in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation.
May occasionally walk on slippery or uneven surfaces
May have exposure to dust, gas, fumes or chemicals
On occasion, you may use special visual or auditory protective equipment
Will occasionally climb stairs and work off elevated surfaces
Frequently work with biohazards for Commercial Technicians only
Ability to sit, walk and crawl occasionally
Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
Ability to use hands repetitively and power/simple grasp constantly
Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
Physical ability to lift, pull and push products up to 50 pounds frequently
Physical ability to lift, pull and push products that weigh more than 100+ pounds occasionally
Ability to carry items up to 6 feet occasionally.