Customer Service Field Specialist (Medical Equipment) -- Surprise, AZ
About The Position
At Arjo, you’ll play a meaningful role in healthcare—helping hospitals and care teams provide safe, high-quality patient care. As a Customer Service Field Specialist, you’ll combine hands-on work, customer interaction, and problem-solving to support the people who care for others. This is not a typical delivery role—you’ll build relationships, support clinical staff, and make a real impact every day. You’ll start your day at our Surprise service center, load your route, and travel locally to healthcare facilities. Throughout the day, you’ll interact with nurses and hospital teams, deliver and set up equipment, answer questions, and ensure everything meets their needs. No long-haul routes. No overnight travel. Home every day. Primarily hospital-based work (not in-home care). Local routes—home every day. Higher pay than many similar roles in the Phoenix area. Strong focus on customer relationships, not just deliveries.
Requirements
- 2+ years of customer service, delivery, or field service experience
- Strong communication skills and a customer-first mindset
- Must have a clean driving record
- Ability to operate a 20-foot box truck
- Ability to lift up to 30 lbs and push/pull up to 75 lbs
- Comfortable working in a warehouse and outdoor Phoenix environment
- Schedule based on customer demand; may include some nights and weekends
- Ability to travel, including: One week of training in San Antonio, TX; Additional travel opportunities to support service centers nationwide; Travel by commercial air for business needs
Responsibilities
- Deliver and pick up medical equipment at hospitals and healthcare facilities across the west-Phoenix Metro area
- Provide basic equipment orientation and support to clinical staff
- Build strong relationships through professional, responsive customer service
- Ensure accurate delivery, pickup, and service documentation
- Identify and resolve customer concerns quickly and professionally
- Load, unload, clean, inspect, and disinfect equipment to Arjo safety and quality standards
- Operate a 20-foot box truck safely and professionally
- Maintain a clean, organized vehicle and professional appearance
Benefits
- Medical, dental, vision, and 401(k) with company match
- PTO (accrued, up to 15 days annually)
- 8 holidays
- up to 4 floating holidays
- paid birthday day
- Paid training and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
